Return Authorization Request

Return Policy

You may request to return items within 14 days of the delivery date for refund or store credit. Without exception, returns will not be authorized after 14 days. Card refunds are issued only to the original payment card. Shipping is non-refundable. Merchandise purchased with USPS money order or cashier's check can only be refunded in the form of store credit. We do not offer exchanges.

Products must be in original condition, unaltered and in original packaging. Merchandise is considered altered if it has been: damaged, painted, treated with chemicals or solvents, sanded, drilled, refitted, or otherwise modified from its original state. EGP reserves the right to determine which return products have been altered and to accept or deny any returns.

Items that are final sale cannot be returned. Final sale items include merchandise sold at 40% discount or greater. No additional discounts or credit can be applied to sale items.

Return Reasons

Items may be returned for the following reasons:

• Not as described or expected
• Wrong Product Delivered
• Wrong Product Ordered
• No longer needed

Returning Merchandise

All returns require a Return Authorization (RA) number. All opened returns are subject to a 15% restocking fee and will only be accepted if in their original packaging.

Return Authorizations will only be issued for orders that have been delivered.

To initiate a return:

1. Submit the form below to Request a Return Authorization. Your Order Number, item number(s) (SKU) and your reason for return must be included. Please specify if you prefer a refund or store credit.
2. You will be notified via email with instructions and your Return Authorization (RA) number.

3. Return your merchandise following the instructions provided.

   Clearly write your Return Authorization number on the outside of your package. If returning multiple packages, write your RA number on each package. Packages received without an RA number will NOT be accepted.

4. For the vast majority of returns, it may take 24-48 hours to inspect your return, process it into inventory, and complete your refund. Depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. All opened returns are subject to a 15% restocking fee. Shipping is non-refundable.

 

Related Questions

• What happens if I refuse a delivery?
• Can sale merchandise be returned?
• Do you offer free returns?