EGP is an online-only retailer. For privacy, security, and fraud prevention, all of our customer service communication takes place through email.
You can expect a reply with 24 business hours for any requests submitted 9 a.m. to 5 p.m. PST Monday through Friday, excluding holidays. Inquiries received after hours will be responded to the next business day. We are closed weekends and holidays.
What our customers say...
"I purchased a parts kit from you for the first time last week and I just had to tell you how pleased I am with it!! Not just a pile of parts thrown in a box. Very professional packing and very fast shipping. I have already recommended you to many of my friends."
Michelle W. McClure, PA
What our customers say...
"I just want to commend your company on providing such a great product. I was expecting a “beater” that I would have to cleanup and have to ship out for professional re-finishing. Thanks for offering such an outstanding high quality product."
Cal M. Raleigh, NC
What our customers say...
"Package arrived today. Very nice stuff. Outstanding condition. Good job. Great replacement/spare parts. Thanks. You guys deserve credit for the effort you make to offer quality parts, hard to get replacement parts, and a parts kits selection for which you have no equal. Keep up the great work you do to make these kits available to those individuals that know what good is. I salute you."
Michael G. North Wales, PA
What our customers say...
"I figured I'd say thanks to the whole company for providing these parts. Five stars. The packaging is easily the best I've ever seen."
Joshua A. Lincoln Park, MI
What our customers say...
"I really like working with your company. Everyone is professional, fast, and friendly and you are appreciated by the gun builder community."
Scott G. Manassas, VA
What our customers say...
"I bought a parts kit for my dad as a birthday present. Ended up getting him a t-shirt too. He was super happy. Very good service and terrific packaging!"
Linda N. San Bernadino, CA
What our customers say...
"I'm not a big spender but they have good sales and good customer service. Been happy with my purchases."
Ethan P. Miami, FL
What our customers say...
"I just wanted to say THANK YOU!! You guys are doing a fantastic job! The parts are exactly what is pictured and shipping is super fast!!!"
Happy Customer Harry Star, ID
What our customers say...
"I received the item I ordered on time. Thank you very much and I'm looking forward to doing business with you in the future. I will be ordering more for sure and again, I appreciate your business."
James M. San Francisco, CA
What our customers say...
"I just wanted to let you know how impressed and happy I am with my recent order (RG 10 Revolver parts kit). Packaging was excellent, parts look to be in great shape and the shipping was very fast. Thanks so much."
Mark C.
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