Customer Support

What is NoFraud?

NoFraud is a fraud prevention solution for eCommerce businesses. They screen transactions on behalf of businesses and alert them if they find a transaction is at high risk for fraud. This protects consumers against unauthorized credit card use and protects businesses against fraudulent chargebacks.

What is a parts kit?
A gun parts kit is a kit of firearm parts without the receiver (the legally regulated part of a gun) or—in the case of revolvers—with a cut frame. They...
What are NFA firearms and can I order NFA parts and parts kits from you?
An "NFA firearm" refers to a designation of certain...
How can I contact EveryGunPart.com?
We conduct all correspondence via email. This ensures an accurate record of communications and assists us in providing our customers with prompt service...
How long will it take for my order to arrive?
Once your order ships (normally within 48 business hours), transit time can vary depending on the shipping method you selected at checkout. It is the...
Do you ship internationally?
No. We ship only to the continental United States, Alaska and Hawaii. Our parts kits are legal to own in most U.S. jurisdictions. However, local regulations...
I need a phone call / call me.
EGP is an online-only retailer. For privacy, security, and fraud prevention, all of our customer service communication takes place through email. ...
Will I receive a tracking number for my order?
Yes. Once your order ships--usually within 48 business hours--you will receive a Shipping Confirmation email that includes your tracking number. Please...
Is my item in stock?
Inventory on EveryGunPart.com is live, so if it’s on the website, it’s in stock. However, each item is unique, so don’t wait to purchase if you see something...
Do you ship to P.O. Boxes?
FedEx Smart Post (FedEx Ground Economy) can be shipped to a P.O. Box IF the address is formatted properly. FedEx will NOT deliver to an address that begins...
What forms of payment do you accept?
EveryGunPart accepts Visa, MasterCard, Discover, cashier’s check, and USPS money orders. All other forms of payment will be refused. We do not accept ...
How to use your Wish List.
Use our Wish List feature to save items for purchase later. An ...
What is your return policy?
Using discount or coupon codes at checkout.
Discount codes do not apply to OEM (PTR and FN) parts, ammo, or items which are already discounted. To apply a discount code in your shopping cart...
Do you offer expedited shipping?
Yes, we offer both FedEx Express Saver and 2nd Day shipping options at checkout.  
What is the status of my order?
Once your order is shipped, you'll receive an email notification which includes tracking information. Be sure to check any spam folders or filters associated...
I still have questions. How can I reach you?
We conduct all correspondence via email. This ensures an accurate record of communications and assists us in providing our customers with prompt service...
How can I make changes to my order after it's been placed?
Once submitted, orders cannot be changed or amended. However, you can cancel an order within 30 minutes of placing it. We ship most orders the same business...
The product I want is sold out. Can I email you and be notified when a particular item comes in?
At this time, we do not provide automatic product notification. We recommend visiting our site regularly and subscribing...
Can you help me with my build or project?
We at EveryGunPart are best suited to supplying you with the parts kits you need and cannot provide assistance with builds or repairs. For information...
My package arrived damaged. What do I do?
In the unlikely event that your package arrives damaged, contact us here. Be sure to reference your Order Number. EveryGunPart...
Getting started: How to place your first order
To place an order on EveryGunPart.com, an account is no longer required, but is recommended. 1. Create an account Start by ...
Will you buy my stuff?
We might! Email us a list of what you have available, and we will get back to you.
You ...
How can I cancel my order?
Once submitted, orders cannot be changed. However, you can cancel an order within 30 minutes of placing it. To cancel an order, ...
Do you offer free returns?
EGP does not cover return shipping costs. Related Questions ...
How can I open a wholesale account?
Wholesale/B2B accounts are now available. For details and to apply, carefully review and complete the following secure online application:...
Where are you located?
EveryGunPart.com is an online-only seller located in Las Vegas, Nevada, USA. Our warehouse is not open to the public. Related questions ...
I received the wrong item. What do I do?
Although we take every effort to identify and describe every item accurately, errors can occur. In these cases, we resolve the issue at our expense, including...
I want to return or exchange my order.
See our Return Policy here. If your return qualifies, you may submit a ...
What happens if I refuse a delivery?
If you refuse delivery of an order it will be considered a return and subject to collection of shipping, return shipping, and a 30% restocking fee. Additional...
Why do I see charges to my credit card/debit account, even though my order didn't go through?
Authorizations are often mistaken for charges and are the result of normal credit or debit card processing. They are automatically resolved by your card...
Can sale merchandise be returned?
Items that are final sale cannot be returned. Final sale items include merchandise sold at 40% discount or greater. No additional discounts...
How to update your address or other personal information
To change your billing or shipping address or other personal information: 1. Log into your ...
How do I use my store credit?
If you have store credit available on your account, you can apply it toward your next order. How to apply store credit To apply store credit to your...
How can I hear about promotions, discounts, sales and coupon codes?
To ensure you're notified of upcoming promotions, subscribe to our e-mail list.  
My coupon or discount code isn't working.
Discount codes do not apply to OEM (PTR and FN) parts, ammo, or items which are already discounted. To apply a dicsount code in your shopping cart...
My payment was declined or my payment failed. "Gateway error".
All payment declines are determined solely by your card issuer. EGP has no control over this process. Typing mistakes can also cause your card to be declined...
When do you get in new product?
New stock is received and posted daily. Incoming merchandise varies and each item is unique. To ensure you're notified of new arrivals and promotions, ...
When will my order ship?
Orders normally ship within 48 business hours of receipt of payment. Payments by cashier's check and USPS money order must clear prior to shipment. We...
Who do I make my cashier's check or USPS money order payment out to?
If you've placed an order using "Cashier's check or USPS Money Order" as your payment method, make it payable to: Every Gun Part, LLC Send your cashier...
Can you hold or delay shipment of my order?
Orders normally ship from our warehouse within 24 to 48 hours of your completed order, Monday through Friday during normal business hours. We do not ...
How can I reset my password?
If you are not logged in You can reset your password on our Password Reset page. If you are logged in...
How to submit a return authorization request.
Be sure to follow these instructions to prevent delays in processing your request. Requests that do not fall within our policy will be denied.
...
What is your policy regarding sharing customer data with law enforcement?
We take the privacy and security of our customers very seriously. As such, we will not provide any information to law enforcement without the proper ...
What credit cards do you accept?
We accept Visa, MasterCard, Discover, and American Express cards.
Do you offer a Dealer discount?
We offer our dealer discount program to established customers who are consistently making high volume purchases. Acceptance into our dealer prgram is ...
How long will it take to get my refund?
For the vast majority of returns, it may take 24-48 hours to inspect your return, process it into inventory, and complete your refund. Depending on your...
Can I get a price adjustment on a past order?
We do not offer price adjuments and we cannot extend sales or special offers that have expired. 
My order was undeliverable. What do I do?
FedEx alone determines when a package is deemed undeliverable. If your order is determined to be undeliverable for any reason, FedEx may attempt to notify...
Where can I find images of my ordered items?
Your order history and images of your past purchases can be found by visiting your My Orders section. Click View Order...
Where can I find my order history?
Your order history and images of your past purchases can be found by visiting your My Orders section. Click View Order...
How can I unsubscribe from your email list?
To remove yourself from our outgoing email list, click the "unsubscribe" link at the bottom of any of our marketing emails.     Alternatively...
Do you take PayPal or other forms of payment?
EveryGunPart accepts VISA, MasterCard, Discover, cashier's check, and USPS money orders. All other forms of payment will be refused. We do not accept ...
Why am I being asked for ID verification?
For security and fraud prevention, ID verification may be requested of first-time customers. Please respond promptly to avoid delays or cancelation of...
Can I place an order over the phone?
For privacy, security, and fraud prevention, all orders must be placed online.  
I forgot to use my discount coupon code before checkout. Can you fix it?
Unfortunately, once an order has been placed, it is not possible to apply discount/coupon codes retroactively or after a promotion has ended. In order...
Can I pre-order an out of stock item?
Due to the variability in supply, we do not offer pre-irders on any of our product.    
Can you combine multiple orders so they ship together?
We are unable to combine multiple orders for shipment. Currently, the only way to combine merchandise is to cancel your order and place a new order. Orders...
How can I e-mail you?
You can reach us through our Contact Us page.
I just got my parts kit and I think something is missing.
Please inspect your order upon receipt and contact us immediately or within 24 hours if you think there are any items missing...
Do you have a referral or affiliate program?
Yes. We've now launched the EveryGunPart Referral Program.Details can be found on our ...

Copyright 2024 EveryGunPart.com | Attention: No firearms are being sold on this site. Unless otherwise indicated, EveryGunPart.com is not affiliated or endorsed by manufacturers of parts sold on this site. WARNING: Products sold on this site may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm.