Why do I see charges to my credit card/debit account, even though my order didn't go through?
Why do I see charges to my credit card/debit account, even though my order didn't go through?
Authorizations are often mistaken for charges and are the result of normal credit or debit card processing. They are automatically resolved by your card issuer and while most issuers will mark authorizations as "pending", some do not. Typically, authorizations are automatically removed without affecting your account balance as soon as the actual charge is applied. Some card issuers can take up to 10 business days to remove authorizations but you can verify this by calling the number on the back of your card. EGP has no control over this process.
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