Customer Support

What forms of payment do you accept?
EveryGunPart accepts Visa, MasterCard, Discover, cashier’s check, and USPS money orders. We do not accept PayPal or any other payment methods at this time.    
How long will it take for my order to arrive?
Once your order ships (normally within 48 business hours), please allow 3-5 business days for delivery, depending on the shipping method you selected during checkout. EveryGunPart is not responsible for delays or damage incurred during transit. 
What is a parts kit?
A gun parts kit is a kit of firearm parts without the receiver (the legally regulated part of a gun). They are intended for repair and restoration of existing firearms. They are NOT functioning firearms. No firearms are sold on this site. All parts kits are sold as-is and include everything pictured."What you see is what you get". NFA rules may apply to some parts kits.  
Do you offer expedited shipping?
Yes, we offer both FedEx Express Saver and 2nd Day shipping options at checkout.  
Will I receive a tracking number for my order?
Yes. Once your order ships--usually within 48 business hours--you will receive a Shipping Confirmation email that includes your tracking number. Please check your spam folder or filters to allow email from @everygunpart.com. You can also find tracking information in your account's Order History.  
What is the status of my order?
Your order status and other account info can be found in your Account Dashboard. If you are not logged in, click Sign In at the top of any page.  Visit My Orders for order history, status, shipping and tracking information.    
How can I make changes to my order after it's been placed?
We do not offer changes or modifications to orders once they're placed.  
My order arrived damaged. What do I do?
In the unlikely event that your order arrives damaged, please email pictures of the damage to us at help@everygunpart.com. Be sure to reference your Order Number. EveryGunPart will work to with you and the shipping carrier to rectify the situation. 
What is your return policy?
Our Return Policy can be found here. 
How can I contact EveryGunPart.com
Shoot us an email at help@everygunpart.com and we’ll respond within 24 hours, Monday thru Friday. We are not open weekends or holidays. 
Is my item in stock?
Inventory on EveryGunPart.com is live, so if it’s on the website, it’s in stock. However, each item is unique, so don’t wait to purchase if you see something that you want. Once it’s gone, it’s gone. 
The product I want is sold out. Can I email you and be notified when a particular item comes in?
At this time, we do not provide automatic product notification. We recommend visiting our site regularly and subscribing to our e-mail list for the very latest product info, special promotions and announcements. 
Can you help me with my build or project?
We at EveryGunPart are best suited to supplying you with the parts kits you need and cannot provide assistance with builds or repairs. For information on assembly, your local gunsmith and YouTube can be valuable resources. YouTube hosts countless videos on repairing just about every gun out there. Parts may require additional fitting. We recommend professional gunsmith installation and inspection prior to use. 
Will you buy my stuff?
We might! Email us a list of what you have available, and we will get back to you. Please include the following in your email: Images of each item. Description for each item including: manufacturer, model, and condition. Your asking price for each item.    
I still have questions. How can I reach you?
Email us and we will get back to you within 24 business hours, Monday thru Friday. Please reference your Order Number, if applicable. 
Do you ship internationally?
No. We ship only to the continental United States, Alaska and Hawaii. Our kits are legal to own in most U.S. jurisdictions. However, local regulations vary, so it’s best to check municipal, state, or federal guidelines for your particular jurisdiction before placing an order. Due to export restrictions, we do not ship to international addresses, APO/FPO/DPO addresses or U.S. territories including Puerto Rico, Virgin Islands, Guam, American Samoa, or the North Mariana Islands.  
When do you get in new product?
New stock is received and posted daily. Incoming merchandise varies and each item is unique. To ensure you're notified of new arrivals and promotions, join our email list here.  
I missed the last sale can I get that price you offered before?
Unfortunately, we cannot extend sales or special offers that have expired. To ensure you're notified of upcoming promotions, join our email list here. 
Can I place an order over the phone?
For privacy, security, and fraud prevention, all orders must be placed online.  
Why do I see charges to my credit card/debit account, even though my order didn't go through?
Authorizations are often mistaken for charges and are the result of normal credit or debit card processing. They are automatically resolved by your card issuer and while most issuers will mark authorizations as "pending", some do not. Typically, authorizations are automatically removed without affecting your account balance as soon as the actual charge is applied.  Some card issuers can take up to five days to remove authorizations but you can verify this by calling the number on the back of your card. EGP has no control over this process. 
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